Below you will find answers to frequently asked questions. Start by selecting a category:
Ordering
Germination?
Answer:
We are unable to discuss germination of any cannabis seeds.
Any questions or comments regarding germination will go unanswered.
Answer:
Processing : We have received your payment and are now processing your order. Please allow 1-3 working days for processing. On occasion, this may be extended by a few working days.
Complete : Your order has now been shipped. You will receive a shipment confirmation email and if you selected tracking, you will also receive your tracking number.
Answer:
Order confirmation and shipment notes are sent automatically.
If you have not received an email, please check your spam / junk / promotions tab, just in case they have landed there.
Please mark our email address as safe to ensure that you receive all future correspondence regarding your orders.
Answer:
If you want to cancel your order, please contact us as soon as possible.
You can email us direct at [email protected]
As long as your order has not already been shipped, we will be able to cancel your order and refund your payment card.
If your order has already been shipped, you must return the order to us unopened.
Once we have received the unopened returned order, we will arrange a refund to your payment card, minus a handling fee of €8.99.
Alternatively, we can arrange a store credit.
Please note that refunds can take up to 28 working days to appear on your bank statement.
Answer:
If you want to make any changes to your order, please contact us as soon as possible.
You can email us direct at [email protected]
As long as your order has not already been shipped, we will be able to amend your order.
If your order has already been shipped, you must return the order to us unopened. Once we have received the unopened returned order, we will arrange a new shipment with the amended products.
Answer:
Our payment system will accept most Global currencies.
You will be charged in your local currency where available. We provide a currency conversion on the website which is updated regularly.
Please note, some card issuers may apply a small charge for international transactions. If you are unsure if this applies to you, please contact your card issuer or bank for confirmation.
Answer:
Credit Card : Available to EU, UK, USA and Canada Customers
Our online payment system is simple and easy. We accept online card payments from all UK, EU, USA and Canadas. All payments are discreet and will show : OSSC Souvenirs on your statement. Please ensure your card is registered for 3d secure and enter the details correctly including the Card Number, Expiry Date, and the 3-digit security code found on the back of your card.
Pay with Cash - All Customers
To send a cash payment, just select the cash payment option in the checkout. Accepted currencies are USD, EUR, GBP, CAD, AUD, NZD.
Please send your payment in a discreet tracked envelope to :
OSSC Souvenirs SL
C/ Baza 2A-2ª
04600 Huercal Overa
Spain
Please send us an email with the tracking number. We can only accept paper money, no coins please, please ensure that bills are in good condition with no tears or rips.
We do not accept Postal Orders, Cheques or Money orders.
If you need help making a payment, please contact us direct: [email protected]
Bitcoin payments : Available to ALL customers including Non EU
Select Bitcoin or Cash at the check out and enjoy a 10% saving on your order by using the following discount code: BTCNOCH10
Full details How to Buy Bitcoins. And how to pay for your seeds using Bitcoins are here
Bitcoin and Cash options are available at the checkout to ALL of our customers including customers outside the EU.
Money Transfer payments
Worldwide money transfer service available to ALL of our customers including customers outside the EU.
We can accept payments via bank transfer, and many of our customers are using money transfer services such as:
Wise
https://wise.com/
The payment must be sent as personal, not business to the following details:
Payee: OSSC Souvenirs (You may need to put OSSC as the name and Souvenirs as the surname)
Our Address: Calle Baza 2a 2A, Huercal Overa 04600, Almeria Spain
Bank Name: Cajamar Caja Rural
IBAN: ES41 3058 0024 7727 2041 4154 (Spaces used for ease of copying only. Do not use spaces)
BIC/Swift: CCRIES2AXXX
Bank Address: Calle del Mar, 17, 04620 Vera, Almería, Spain
Complete your transfer and provide a copy of the payment receipt showing the expected euro amount so we are to receive.
You can also pay via a money transfer agent near you, payment must be sent as a personal transfer to our bank account.
You will need to take the following information:
Your id
Our details which are as follows:
Payee: OSSC Souvenirs
Our Address: Calle Baza 2a 2A, Huercal Overa 04600, Almeria Spain
Bank Name: Cajamar Caja Rural
IBAN: ES41 3058 0024 7727 2041 4154
BIC/Swift: CCRIES2AXXX
Bank Address: Calle del Mar, 17, 04620 Vera, Almería, Spain
Tel: 950390150
Complete your transfer and provide a copy of the payment receipt showing the expected euro amount so we are to receive.
[email protected]
If you need help making a payment, please contact us direct [email protected]
Answer:
Please ensure your card is registered for 3d secure and the details you have entered are correct including the Card Number, Expiry Date, and the 3-digit security code found on the back of your card.
Answer:
How safe is the ordering process?
We use the latest security features to secure the checkout process.
Your details are secured and your payment details are not stored after the payment has been processed.
The Customer accounts area is also fully secured
Your customer and delivery information is safe with us and never passed on to 3rd parties.
When you pay by card, there is no mention of cannabis seeds. Your statement will show as OSSC on your statement.
If you are unsure if a payment is to us, please email us direct [email protected] and we can confirm this for you.
Answer:
We offer insured / guaranteed delivery options to most locations Worldwide.
If you are in a location where we offer guaranteed / insured delivery options, in the unlikely event that your order does not reach you in the way it was intended, we will reship your order in full.
Alternatively we can offer a refund.
Please note that we require supporting evidence that your order has not arrived in the way it was intended. Please contact us at [email protected]
Please note that although some Countries are not currently supporting international tracking updates. If your order does not arrive within 28 working days (Europe) or 36 working days (Outside Europe) we are able to open an investigation with the Postal System to determine the exact location and delivery status of your shipment.
Answer:
Standard & Standard Tracked
We highly recommend standard shipping. Orders over 100€ are shipped for free, this is the most efficient and cost effective way to receive your order. All orders are shipped in discreet packaging and packed to a standard to ensure your order reaches you in perfect condition.
Insured (Tracking)
We offer insured shipping, for more details see here
Insured Express (Tracking)
Tracking Express means that your order is given the highest priority handling which means that your order arrives in the fastest time possible, this option is currently only available in Spain.
Stealth
Above shipping methods are also available with stealth shipping.
Shipping prices and details here
If your tracked order does not arrive within 28 working days (Europe + UK) or 36 working days (Canada) we are able to open an investigation with the Postal System to determine the exact location and delivery status of your shipment.
Answer:
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Shipping Methods
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Within the EU + UK
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Rest of World
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Standard Tracked
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6.90 €
Spain 5.50 €
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Standard Non Tracked
10.50€
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Tracked + Stealth Item
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12.99 €
+ T Shirt
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12.50 € / 14.50 €
(stripped of breeders packaging shipped with a random item)
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Basic Tracked
(Not Insured)
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14.99 €
(Canada only)
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INSURED (Tracked + T Shirt)
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19.99 €
+ T Shirt
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25.99 €
+ T Shirt
(Canada only)
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INSURED (Tracked Express)
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Spain Only
29.99 €
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Answer:
We ship our products throughout the UK, Europe and ALL Countries Worldwide inc USA, Canada & Australia.
Although it is totally legal for us sell cannabis seeds. It is your responsibility to check your Local / National import laws in your Country.
Answer:
Useful sites to track your shipment.
If your tracked order does not arrive within 28 working days (Europe + UK) or 36 working days (Canada) we are able to open an investigation with the Postal System to determine the exact location and delivery status of your shipment.
Answer:
The usual time for delivery from dispatch is :
-
Within Europe between 4 and 10 working days.
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Depending on your Countries postal system, orders outside of Europe take between 7 and 14 working days, but some locations can take longer.
Please note that although some Countries are not currently supporting international tracking updates. If your order does not arrive within 28 working days (Europe) or 36 working days (Outside Europe) we are able to open an investigation with the Postal System to determine the exact location and delivery status of your shipment.
Answer:
Same day shipping on orders that have been received Monday to Friday before 10am CET*.
*Not including holidays and festivals.
Answer:
If you are unable to login, please check the following :
- Make sure you are entering the correct email address, exactly as it appears in your account ( including any capital letters etc )
- Make sure your password is correct. Alternatively, use the password reset feature.
Troubleshooting
- Check that your browser supports cookies.
- Check that your browser supports Java and its enabled
If you are repeatedly unable to login, please close your browser and clear / refresh your cookies and browser cache.
For full details on browsers, cookies and cache, and instructions to clear / refresh your device, please see : Browser Guide - Clearing Cookies / Cache / History
Answer:
To subscribe to the newsletter & get exclusive promotions, discount codes and much more, click here
Once this link opens in your email account, click send.
You are now subscribed to our newsletter.
----------------
To un-subscribe from the newsletter ( you will lose access to exclusive promotions, discount codes and much more ) click here
Once this link opens in your email account, click send.
You are have now un-subscribed from our newsletter.
Answer:
Before returning any items from your order, please contact us.
You can email us direct at [email protected]
You must return all the products that are not required to us unopened.
Returns address :
OSSC Souvenirs SL
C/ Baza 2A-2ª
Huercal Overa
Spain
04600
Once we have received the unwanted items by way of return we will arrange a refund for the product or products to your payment card.
Please note that refunds can take up to 28 working days to appear on your bank statement.
Answer:
In the highly unlikely event that an item sent to you arrives damaged, please contact us via the ticketing system and include any supporting photographic evidence of how your order arrived.
You can email us direct at [email protected]
Answer:
If you want to cancel your order, please contact us as soon as possible.
You can email us direct at [email protected]
As long as your order has not already been shipped, we will be able to cancel your order and refund your payment card.
If your order has already been processed and shipped, you must return the order to us unopened.
Once we have received the unopened returned order, we will arrange a refund to your payment card for the products that are no longer required. You will be responsible for the direct costs in returning the product.
Please note that refunds can take up to 28 working days to appear on your bank statement.
Answer:
The Original Sensible Seeds 4 Easy ways to get support :
Check our FAQ page here. It's the fastest way to get an answer to most questions ( Ordering, Payments, Delivery, Your Account, Refunds & Returns ).
If you've looked through our FAQ page and still need assistance, please click here.
You can email us direct at [email protected]
This will automatically create a new support ticket for you.
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