FAQs

Below you will find answers to frequently asked questions. Start by selecting a catgeory:

Ordering Germination?
Order Statuses
Not receiving update emails?
How to cancel an order
How to change / amend an order?
Accepted Currencies
Payments Payment Methods
Payment Failed / Declined
Privacy & Security
Delivery Insured Delivery ( Tracking )
Shipping Methods
Shipping Prices
Which Countries do we ship to?
How do I track my order?
How Long Do Orders Take To Arrive Once Shipped?
How long does it take to process orders?
Your Account
Return / Refund How to return an item?
Received a damaged item?
Cancellation / Refunds
Contact us / Helpdesk How to contact us
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